CS Accessory & Project Manager (100%) - #10515272

To promote and improve our Customer Service (CS) activities bringing innovation, performance and control throughout our workshops, boutiques and other distribution channels we are looking for a

CS ACCESSORY & PROJECT MANAGER (100%)

Start: June 2024

Duration: Permanent

YOUR MISSION AT IWC.

Project Management

• Support the definition and execution of CS efficiency projects and be an active contributor to industrialise our workshops.
• Ensuring interdepartmental support of CS initiatives & projects.
• Support user acceptance testing for CS related projects.
• Create and follow-up on the Enhancement Request for SAP, CS tools & other platforms with internal stakeholders and the Richemont group.
• Be a strong contributor to new ideas and innovations that help to strengthen our brands and partners operational effectiveness.
  
  

Accessory Ownership & Management

• Take the lead for the upcoming accessory project.
• Maintain and improve existing tools like the global online accessory catalogue & order tool.
• Support the operational leads in coordinating and monitoring operational performances, identify operational inefficiencies and contribute to fixing them.
• Manage and oversee the accessory master data for completeness & correctness.
• Coordination & alignment responsibility of all relevant processes within the accessory downstream flows, the harmonization of the information flow with all relevant stakeholders, monitor task management & KPIs (stock management, lead time overview & transparency about delivery dates and upcoming delays).
• Ensure the harmonization and proper communication of information to all relevant stakeholders within our service network.
  
  

How You Become Part Of The Journey.

• Keen interest in watchmaking with technical background, like engineering, process management, industrialization or supply chain
• First successful experience in project management or in an industrial area/field is a plus
• Proficient use of Microsoft Office Products (PowerPoint, Word, Excel)
• SAP-, Product Life Cycle Management Systems (Windchill)-knowledge is a plus
• Proactive and analytical working style, coupled with the ability to set priorities
• Service-orientation, networked thinking and good communication skills
• Fluency In English & German, French Is advantageous
  
  

WE OFFER.

IWC offers a challenging working environment: the company’s roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.